Reference

Terms That Govern Your cbaji Account

These terms set out what you agree to when you open and use a cbaji account. Access and eligibility depend on your local law and the region you are in — read them before you deposit or place any activity through bKash, Nagad, or…

Account-holder obligationsPayment conduct coveredJurisdiction-dependent accessWallet and deposit rulesAccount suspension terms

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TERMS SUPPORT PATHS

Reach Us About Your Account Terms

If something in these terms is unclear, or you need to raise a dispute about an account action taken under them, our support team handles terms-related queries directly. You can reach us through live chat on the cbaji site, or by submitting a query through the account help section. Response times vary by volume, but terms and payment disputes are prioritised in the queue.

Live Chat Raise a terms or account dispute through live chat on the cbaji site. Available through your account dashboard on any mobile browser or desktop session.

Account Help Centre Submit a written query via the help centre for wallet verification issues, account suspension appeals, or payment conduct questions tied to these terms.

Email Support For formal disputes or documentation requests related to these terms, email support gives you a written record of every exchange with our team.

What These Terms Actually Cover

cbaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on cbaji, you accept a set of rules that apply to every action taken under that account — deposits, withdrawals, game activity, and support requests. These terms are not a formality. They define what we can do if an account is

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misused, how disputes are handled, and the conditions under which we may suspend or close an account without prior notice. Payment conduct is a major part of these terms. Transactions sent through bKash, Nagad, or Rocket must come from an account registered in your own name.
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We do not accept third-party wallet transfers. If a deposit arrives from an unverified source, it may be held pending a wallet verification check — you will be asked to confirm ownership via the same mobile number used to send the funds. Eligibility is not universal.
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Whether you can hold an account and use cbaji services depends entirely on the laws of your country and the region you are accessing from. We do not make that determination for you. If local law restricts or prohibits online account activity of this kind, these
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terms do not override that — your access is conditional on your own legal position.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

These terms also define how we handle the information attached to your account. We retain transaction records — including bKash, Nagad, and Rocket payment references — for as long as required to manage disputes and comply with applicable obligations. You can request a summary of the data we hold by contacting support through your account dashboard.

Wallet Verification

When a payment dispute arises, we match transaction IDs against the mobile wallet number on your account. Nagad and bKash references are checked against your registered number before any reversal is processed.

Account Security

Your account is tied to your registered mobile number and a PIN you set. We do not store your bKash or Rocket PIN. Two-step confirmation applies when you change your registered number.

Data Retention

Transaction and account activity records are kept for the period needed to resolve disputes and meet applicable legal obligations. You may request access to your own records via the help centre.

Terms Change Notification

If we update these terms, we post a notice on the cbaji site and send a message to your registered number. Continued account use after that notice means you accept the updated terms.

Common Questions About cbaji Terms

The questions below cover what most account holders ask when they first read through these terms. If yours is not here, the account help centre handles specifics.

Your eligibility to hold a cbaji account depends on your local law and the region you access from. These terms govern account conduct, but they do not override any local legal restriction that applies to you.

Deposits must come from a wallet registered in your own name. A payment from a third-party bKash or Nagad account will be held and may be returned while we verify the source. Your account activity may be paused during that check.

Yes. These terms give us the right to suspend or close an account if we detect a breach — including misuse of payment details, multiple accounts, or activity that conflicts with the conditions you agreed to at registration.

Raise a dispute through live chat or the help centre, referencing your account ID and the transaction or action in question. Terms and payment disputes are handled as a priority in our support queue.

Transaction history is available in your account dashboard under payment records. For a formal export of your data, submit a request through the help centre and our team will process it.

We notify you via your registered mobile number when terms are updated. If you continue using your cbaji account after that notification, that counts as acceptance of the revised terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your cbaji Account

Reach Us About Your Account Terms

Account Security and Data Under These Terms

Wallet Verification

Account Security

Data Retention

Terms Change Notification

Common Questions About cbaji Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens if I send a deposit from someone else's bKash account?

03 Can cbaji close my account without warning?

04 How do I dispute an account action taken under these terms?

05 Where can I see a record of my transactions for a dispute?

06 If these terms change, do I have to accept the new version?

Terms & Conditions

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